Benefits Backlog Crisis – Unlocking Efficiency: The Key to Quick Federal Benefits
These words echo the story of thousands of American citizens who feel stranded and helpless, waiting for their federal benefits. They are in dire financial straits due to the ballooning federal benefit case backlog. Whether it is retirement pensions administered by the Office of Personnel Management (OPM), Supplemental Nutrition Assistance Program (SNAP), veteran’s benefits, or […]
Building a Secure Future with Artificial Intelligence: Balancing Innovation and Security
Artificial Intelligence (AI) is the buzz word now, everyone everywhere in every business is talking about it. While AI offers a treasure trove of capabilities – from chatbots and image generation to intelligent automation – it’s crucial to acknowledge the potential dangers lurking beneath the surface. The public and private sectors are investing significantly in […]
Should we build a Coalition or a Consensus: Agreeing on What to Agree On
Organizational Change Management (OCM) is a people-centric discipline that focuses on managing the human experience throughout the organizational change in order to facilitate adoption of the change. This requires fostering understanding and collaboration amongst the change adoption community throughout the transition process. The Change Manager (who often is dual-hatted as the Project Manager in federal […]
The 2024 Microsoft Outage: A Wake-Up Call for Supply Chain Security
July 19th’s CrowdStrike incident serves as a stark reminder of the fragility inherent in an interconnected digital world and the critical importance of supply chain security. What began as a routine update cascaded into a global IT crisis, affecting countless organizations across various sectors. From healthcare institutions postponing critical procedures to transportation systems grinding to […]
The Role of AI in Transforming Federal Acquisition
In the ever-evolving landscape of federal acquisition, the quest for efficiency, transparency, and effectiveness remains constant. As government agencies navigate the complexities of procurement processes, the integration of artificial intelligence (AI) emerges as a transformative force, reshaping the way requirements are developed, proposals are evaluated, and stakeholders are engaged. At the heart of federal acquisition […]
Locks & Locksmiths: Opening the Door to Citizen Development
For any organization, the most powerful key to innovation lies within its people who come up with great ideas. However, people with brilliant ideas often encounter locked doors when trying to implement their concepts. Citizen Development acts as a master locksmith where non-IT employees use low-code/ no-code (LCNC) platforms to build software applications for business […]
From Reactive Firefighting to Proactive Fire Preventions in Digital Services: 10 Tips to Mature Site Reliability Practice
The growing reliance on digital services and cloud computing has made it imperative for businesses of all sizes to establish a robust online presence in today’s digital era. Software and services play a crucial role in achieving this, but they must be reliable, scalable, and must deliver seamless performance. Site reliability engineering (SRE) was created […]
Certifiably Passionate About ServiceNow – Craft of the ServiceNow CMA
Can you certify passion? ServiceNow did. Certified Master Architects (CMAs) are bona fide experts in ServiceNow – backed by ServiceNow’s rigorous application and case-study-based vetting program. It’s a six-month journey ending in a highly interactive capstone presentation defended before a murder board panel of experts. The CMA candidate provides a walkthrough of their implementation strategy […]
10 Things You Need to Know about CMA’s Life Supporting the Federal Government
In the realm of technology, few certifications hold as much weight as the ServiceNow Certified Master Architect (CMA). These individuals are the vanguards of innovation, entrusted with architecting and implementing solutions that drive organizational efficiency and effectiveness. There are less than 80 CMAs in the AmericasLaunched in 2019, the ServiceNow Certified Master Architect (CMA) program […]
Fact or Fiction: Do digital playbooks make an Agile Software Factory?
When we think of a factory, an immediate picture comes to mind of a place where several machines are working continuously to create identical products, a relentless conveyor belt carrying them toward final inspection. What does that mean when it comes to producing “invisible assets,” like in software development? Can intangible assets be created using […]
