There has been an ongoing industry response to the Executive Order (EO), “Transforming Federal Customer Experience and Service Delivery to Rebuild Trust in Government”, as well as, evolving dialogue regarding how to meet requirements in the 21st Century Integrated Digital Experiences Act (IDEA) and the President’s Management Agenda (PMA).
In driving a more customer-centered experience, federal agencies require a new level of agility in technical solutions that traditional software development (including agile development) may not be able to keep up with. This calls for tools that are self-service and available as no-code, low-code technology.
Join our complimentary webinar as we discuss how GovCon is tackling the challenge of meeting the requirements of the EO, the 21st Century IDEA, and the PMA.
During this webinar, you will gain insights into:
- Translations of mandate jargon into real agency customer impact and how it affects their ability to meet their respective missions
- Challenges with customer experiences that arise from using traditional software
- Client successes in promoting a culture of empowerment and digital dexterity to address on-the-fly problem-solving needs
Moderator:
Stephanie Wilson
Chief Operations Officer
NetImpact Strategies
Panelists:
Mr. Kevin Coyne
Director of the Office of Technology Evaluation (OTE)
Bureau of Industry and Security (BIS), Department of Commerce (DOC)
Mr. David Goff
FP&A Section Chief
Portfolio & Resource Management Division (PRMD), Defense Health Agency – J6/PEO MS
Steve Winward
Director of Technology and Specialist Management
Microsoft
About The Washington Post
The Washington Post is an award-winning news leader whose mission is to connect, inform, and enlighten local, national and global readers with trustworthy reporting, in-depth analysis and engaging opinions. It combines world-class journalism with the latest technology and tools so readers can interact with The Post anytime, anywhere.
About Energage, LLC
Headquartered in Exton, Pa., Energage (formerly known as WorkplaceDynamics) is a leading provider of technology-based employee engagement tools that help leaders to unlock potential, inspire performance, and achieve amazing results within their organizations. The research partner behind the Top Workplaces program, Energage has surveyed more than 47,000 organizations representing well over 16 million employees in the United States.
