Locks & Locksmiths: Opening the Door to Citizen Development

For any organization, the most powerful key to innovation lies within its people who come up with great ideas. However, people with brilliant ideas often encounter locked doors when trying to implement their concepts. Citizen Development acts as a master locksmith where non-IT employees use low-code/ no-code (LCNC) platforms to build software applications for business […]

Certifiably Passionate About ServiceNow – Craft of the ServiceNow CMA


Can you certify passion? ServiceNow did. Certified Master Architects (CMAs) are bona fide experts in ServiceNow – backed by ServiceNow’s[LL1]  rigorous application and case-study-based vetting program. It’s a six-month journey ending in a highly interactive capstone presentation defended before a murder board panel of experts. The CMA candidate provides a walkthrough of their implementation strategy […]

10 Things You Need to Know about CMA’s Life Supporting the Federal Government

10 things

In the realm of technology, few certifications hold as much weight as the ServiceNow Certified Master Architect (CMA). These individuals are the vanguards of innovation, entrusted with architecting and implementing solutions that drive organizational efficiency and effectiveness. There are less than 80 CMAs in the AmericasLaunched in 2019, the ServiceNow Certified Master Architect (CMA) program […]

Fact or Fiction: Do digital playbooks make an Agile Software Factory?

Fact or Fiction: Do digital playbooks make an Agile Software Factory?

When we think of a factory, an immediate picture comes to mind of a place where several machines are working continuously to create identical products, a relentless conveyor belt carrying them toward final inspection. What does that mean when it comes to producing “invisible assets,” like in software development? Can intangible assets be created using […]

Strengthening Cyber Incident Response: Lessons learned from major events

Str Cyber Incident Response

The cyber security landscape is dotted with incidents that have not only disrupted operations but also served as crucial learning moments for organizations worldwide. Among these, the SolarWinds cyberattack[i], Colonial Pipeline ransomware attack[ii], and JBS cyberattack[iii] stand out for their scale, sophistication, and the broad repercussions each had on national security, economic stability, and public […]

Securing Critical Infrastructure: Lessons from the Colonial Pipeline Ransomware Attack

CIR Colonial pipeline infographic

The 2021 Colonial Pipeline ransomware attack is a stark reminder of the devastating impact cyber incidents can have on critical infrastructure. The attack paralyzed 55% of the oil and gas supply on the East Coast and highlighted the vulnerabilities that organizations face in today’s digital world. Not only did it disrupt the flow of gasoline […]

Organizational Growth is Impossible Without Organizational Change


You can’t make an omelet without breaking some eggs and you can’t make it through a transformation without the disruptions. As the new calendar year unfolds, so does the opportunity for us to self-assess and evolve. Just like our personal resolutions drive individual growth, embracing change becomes the cornerstone of organizational progress. We are in […]

Justice for the Vulnerable: An ICM Look at Human Trafficking


The Department of Justice’s (DOJ’s) Bureau of Justice Statistics (BJS) reports[i] that the number of people prosecuted for human trafficking increased from 729 in 2011 to 1672 in 2022, indicating an increase of over 125%. Human trafficking is a kind of modern-day slavery affecting an estimated 27.6 million victims globally[ii]. Victims of trafficking are often […]

Breaking Bad, Breaking Barriers: Inside the Fight Against the Opioid Epidemic

ICM POV - Opioid

The National Center for Biotechnology Information (NCBI) research shows that 3M U.S. citizens and 16M individuals worldwide have had or are suffering from opioid use disorder (OUD)i, a chronic condition where individuals find it difficult to control themselves to stay away from using opioids. This chronic addiction characterized by uncontrollable opioid use isn’t just a […]